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Research Design Airlines Customers

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... airlines to compete. If more than one airline--for that matter, if all airlines--could fly any route they wanted, then terrorism had opened a new reality for the airline designer. The issue of detecting explosives or designing safer to keep customers returning. If the problem is then customer related, Virgin Airlines should perhaps do a survey of its customers and their wishes. similar to the one that was designed by American Airlines. However, these distributed systems require considerably image of "nation's low far, high customer satisfaction airline, saving "customers' time and money" by keeping ...



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Sources list for RESEARCH DESIGN AIRLINES CUSTOMERS:

Shalla, V. (2002). Jettisoned by design? The truncated employment relationship of customer sales and service agents under airline restructuring. Canadian Journal of Sociology, 27(1), 1.
Commercial Aviation

Moschetti, M. T. "United Airlines and Continental Airlines: Modern Organizational Structure." Retrieved Nov. 17, 2003: http://www.tildenm.com/hodgepodge/papers/UAL.pdf
United Airlines

Zimmerman, R., Steinmann, L., & Schueler, V. (1996, October). Designing Customer Surveys that Work. Quality Digest. Retrieved April 1, 2003 from the World Wide Web: http://www.qualitydigest.com/oct96/surveys.html.
Distance Learning Programs

Glanz, B. A. (1994). Building customer loyalty: How you can keep customers returning. New York, New York: Irwin Professional Publishing.
Customer Service

Continental Airlines announces resumption of initial public offering of regional airline subsidiary. (February 25, 2002). Continental Airlines: recent press releases. April 10, 2003. [Online]. Available: http://www.continental.com/dash/build_dash.asp? cor
Regional Jets and the Aviation Industry

 

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